Agriculture and Rural Development Minister Michelle O’Neill has officially launched the new DARD website.
Speaking at the launch, Minister O’Neill said: “I want to make the department a more modern, leaner and more efficient organisation that reflects the needs of the agricultural industry.”
“I want to make the department a more modern, leaner and more efficient organisation that reflects the needs of the agricultural industry.”Michelle O’Neill Minister of Agriculture and Rural Development
The minister added: “With the launch of this new mobile and tablet friendly website the modern day busy farmer now has a convenient way to complete their administration at a time of their choosing and not just when our offices are open. This type of 24/7 access is important in supporting an industry that is ambitious and wants to grow.”
The minister also took the opportunity to highlight DARD’s commitment to digital services.
She said: “My vision is to provide digital services that are so good that customers who can use them prefer to do so. This means designing systems that are focused on customer needs and simplifying processes so that the services are easy to use.
“Where our customers are having difficulty making the digital change, we will make use of assisted digital support to ensure they can receive the same benefits as others. By this we mean helping customers to use the same service but in different ways. This could be by sitting beside someone or customers having access to telephone support or indeed any other way that means they are not excluded from the digital service.”