NatWest customers warned of ‘dodgy email’ scam that could empty your bank account - how to avoid

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NatWest customers are being warned of an e-mail phishing scam that could empty your bank account

NatWest customers are being warned of an e-mail scam that has been designed to scare them into handing over their bank details. Fraudsters are impersonating NatWest by sending out a phishing email that claims the phone number on your account has been changed.

According to Which? the fake NatWest email informs you that you have successfully updated the mobile phone number on your account, and says a one-time passcode has been sent to your old phone number to carry out the request. This tactic is designed to panic you into thinking someone has accessed your account and changed the contact details without you knowing.

The email then tells you to click on a link to cancel the request if you didn’t make it. This message might look genuine at first glance, but there are a couple of giveaways that it’s a scam.

First, the email doesn’t come from an official NatWest email account (ending @natwest.com). Instead, it comes from an address ending @natwestsecure.com. The email also begins ‘Dear Customer’, rather than addressing you by name.

NatWest customers are being warned of an e-mail phishing scam that could empty your bank account NatWest customers are being warned of an e-mail phishing scam that could empty your bank account
NatWest customers are being warned of an e-mail phishing scam that could empty your bank account | NatWest

NatWest phishing website

If you click on the link in the email, you’ll be taken to a page that replicates NatWest’s online banking login page to trick you into thinking you’re on the official site. However, if you look at the URL at the top of the page, you’ll see that it contains a string of random words rather than a genuine NatWest domain.

You’ll also notice that the email contains strange formatting and errors, most noticeably in the phrase ‘Online Bankingservices’. If you enter your customer number and password on this website, you’ll be handing them to the scammer, giving them access to your bank account.

NatWest - how to report a scam

A genuine email from NatWest will always contain at least one identifiable piece of information, such as your name or partial postcode. If you’ve entered your bank details on a dodgy website, inform your bank immediately using the phone number on its website or on the back of your card. You should also report the scam to Action Fraud.

You can forward scam emails to [email protected]. To report them to your email provider, select ‘Report Spam’ on Gmail, ‘Report phishing’ on Hotmail or forward emails to [email protected] from a Yahoo account.

Dodgy websites can be reported to the National Cyber Security Centre.

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